How will I get the products that I order from this site?
You will be emailed a download link, usually within in a few minutes, but it may take an hour or two, depending on your location and time of purchase. If you need to re-download your products at any time, follow these steps:
- Log into your Account
- Go back to the Home Page
- Click on Download Files
- Select the product you want to download and click on the Download link on the far right side.
How can I re-download the products I've purchased (and avoid duplicate purchases)?
How can I change my Password or Email address?
To change your password, log out of your account (if you are logged in), then click on Login. Beneath the Email and Password fields is a link for Forgot your password? Click that link and a Password Reset email will be sent to your email address associated with your account.
To change your email address, please contact us and provide your current email address and the email address you would like to change your account to.
Are your ProShow and Photopia products interchangeable?
No.
Any ProShow product can be imported into Photopia, but Photopia products cannot be imported into ProShow. The last time the ProShow program was coded was around 2017, Photopia came out in 2019. ProShow wouldn't be able to recognize what a Photopia file is (Photopia also has features that don't exist in ProShow)
Where can I download the Photopia Program for Windows or Mac?